Customer Testimonials
Came to look at a car and worked with Adrian. Adrian was friendly and worked with me every step of the way, and got me through the process quickly and with ease. I would highly recommend both Adrian as well as the dealership. Everyone was extremely helpful and informative.
We have been loyal customers of Harrisonburg Honda and have purchased multiple vehicles here. We were thrilled to find that the Steven Honda dealership functions just like the Harrisonburg Honda did. The same friendly staff, the same great service and most important the same genuine commitment to customer service we have been used to for the past 12+ years. Tyler Rich and Adrian Etchebarne is the best! The service department deserves a call out too. Again, customer service done right.
I didn’t actually buy from the Honda dealership, but I bought from an employee who works there and is connected also with Steven Kia. I called Brian that morning very stressed out told him exactly what I needed. He came in on his day off. He stayed with me through the whole process of finding and buying a car at a low percentage rate, with a warranty and a vehicle. I absolutely love at the beginning of the day. I thought this will never had it, but he made it happen with a smile the whole time with honesty ... Read More DealerRater - Jul 27, 2026
Love the vehicle I got! They helped get it into my name only, got to drive it off the lot on a sunday!! Helped get the payment I could afford and CUSTOMER SERVICE WAS AMAZING!!!! THANK YOU DAN!!!!!
We bought a Honda hatchback from Joan Castro. He was very very helpful and knowledgeable. He took his time. We were in a hurry and he made the whole process so easy. Best experience i have ever had buying a car. Joan was very personable. Highly recommend going to Steven Honda and working with Joan Castro
We had an excellent experience working with Joan, and the rest of the staff at Steven Honda, during the purchase of our Honda Pilot. They made the process of purchasing an out of state vehicle as easy as possible.
Daniel was an excellent sales rep answered all our questions went over everything in detail, very patient. We walked out with a new car after going over everything!! We highly recommend Steven Honda!!!!
Recently purchased from Steven Honda with Phillip as our salesman. Phillip was excellent!! Answered all of our questions and was very patient with all of our test drives and questions as we made decisions. His knowledgeable and no pressure approach was greatly appreciated!
The Service Department worked us in to their lineup for an inspection. They were quick, professional and friendly.
Phill and Tony were fantastic! Very patient and understanding. Willing to go above and beyond for us as buyers.
(Translated by Google) Nestor A Etchebarne, very excellent service (Original) Néstor A Etchebarne muy excelente servicio
(Translated by Google) Néstor A Etchebarne, excellent service. Highly recommended. (Original) Néstor A Etchebarne muy excelente Servicio Muy Recomendable
i bought a 2026 Honda HR-V sport and i love it, philip helped me with everything and was super knowledgeable and kind! it made the process a lot less scary since it was my first time!
They did my new key housing for only $11 after quoting me $200 on the phone. The second key housing 3 months later they charged me $60. Inconsistent!
Phil, To y, & Matt were great!! 10 out 10
I bought a pre-owned vehicle at Steven Honda, the process was quick and simple. It was the fastest dealership experience ever!
I took my vehicle for service here for the first time, and I was very impressed with the service team. Thanks Steven Honda!
My husband and I recently purchased a new Honda Passport ❤️ from Steven Honda. Our salesperson, Maria Beckett, was the best! After we sent her a features list for our perfect car, Marie searched until she found exactly what we wanted! We went to pick up the Passport and she rode with me and explained in depth many of the car's great features and assisted with personalizing the car just for me. Just taking her time to do that really meant a lot! They offered competitive in-house financing, and Matt made the loan process seem effortless! The fact that they ... Read More Google - Jul 16, 2026
Phil was amazing
Great place
Maria was so wonderful to work with. She was very helpful with showing me around the vehicle I purchased, patient with any questions I asked, and attentive to the paperwork and process. Finalizing the paperwork with finance was a breeze, as usual. Everyone at the dealership greeted me with a smile and made sure I had everything I needed while in between phases of the process.
Maria and Adrian are wonderful people to work with. We got a good price OTD for a '26 Honda CRV Sport Touring immediately and were offered a good price sight unseen for the trade-in which happened to match our CarMax appraisal. I had received a better offer elsewhere due to a bad experience with the sales guy but these guys were so great throughout the whole process I told them I'd gladly pay a little more here for such a good experience and still a great deal (I was looking around a 6 hour radius). I'm currently on another coast, ... Read More Google - Jul 1, 2026
Just bought a 2026 Pilot and the experience was fantastic. The sales guy didn't just close the deal and move on... it's 8:13pm and Tony stuck around to make sure my wife knew everything she needed for the trip home. Above and beyond service. Thanks for everything.
Tyler Rich was very professional.. Listened to what I was interested in buying and help me find the correct car on the lot. Did a great job explaining all the features of my new vehicle as well as finding the correct color and wheels that I wanted. Ask for Tyler Rich he will take care of your needs.
I had an excellent experience purchasing my car, thanks to Tyler! He made the entire process easy and answered all of my questions. If you’re looking for someone who will make your car buying process seamless, I highly recommend asking for him. You won’t be disappointed!
Bought a new ford f150 from Tyler Rich. He had it delivered from Va Beach. I was very impressed with his professionalism and attention he gave to me by getting me the exact vehicle I wanted.
Called this dealership service department for four days without an answer by a service scheduler. I requested Matt Hite, the service manager, return my call. He never did.
I later asked him why he never returned my call and he said "that's on me." My vehicle has a TSB requiring new fuel injectors. They are on backorder. The cost of an oil change for my vehicle recently went up to $89.95. No way I'm paying that much for an oil change. I will not patronize Steven Honda except for free State Inspections and recall work. They have ... Read More DealerRater - Jun 24, 2026
The personnel are excellent. The policies are disappointing. Under previous ownership, I was told that my Odyssey needed to be left with the dealership in order for a complete inspection to be done in order to determine where the rodent infestation was located. Under present ownership, after I brought my car in (a one-hour drive one way). When I brought my car in, I was told that the ownership does not do this type of repair. Honda made the decision to make some parts out of soy, instead of rubber. Soy attracts rodents. (Duh!) Thus, Honda created a situation causing ... Read More DealerRater - Jun 22, 2026
I tried to make an appointment on the new website, which didn’t work. I then tried to call multiple times and left a voicemail that wasn’t returned. I was able to get ahold of someone the following day after trying again. Then when I went in for service they were overwhelmed with cars. They had my car for over 2 hours for a state inspection before I got a voicemail asking what I wanted them to do. I tried to call back but couldn’t get to a person. When i called back again it didn’t even give ... Read More DealerRater - Jun 21, 2026
Great customer service, very attentive. Would absolutely recommend people deal with him Great job overall
Adequate for what I requested. Asked for tire rotation. Didn't see a charge for it. I wonder whether you did it
My salesman Tyler Rich is the best. Brett the manager also great . Great dealership recommend
Good experience. Got oil changed in a timely manner. Everyone was very nice. Had a good experience!
They had my name wrong. My name is Syed Usman Ali and they wrote down Osaam Hussain I don't know where they got that from. Hopefully they will fix that.
Waiting time to get acknowledged by service person too long. Vehicle finished and sitting outside without notification; needed to ask it Vehicle was finished.
The staff are very helpful and friendly. Service personnel.especially listen patiently to my descriptions of car trouble and asks helpful questions to identify the problem.
Le pusieron la bolsa de aire a mi carro. lo hicieron muy bien gracias exelente
Happy to get my work completed! No pen at the key drop off and very hard time getting on the schedule.
This was the 2nd car we've had to replace this year and the process was very straight forward and easy. Adrian was our guy both times and he was very knowledgeable about the cars we were selecting and made us feel at ease the entire time.
Tony is a pleasure to work with and makes the process of trading in and purchasing a new vehicle seamless. He is approachable, knowledgeable and goes the extra distance for his customers. Thank you Tony!
I had a top-notch experience buying my 2026 Odyssey. This was the third vehicle I have bought from Tony, and he was great to work with as always. He gave me a great price and went out of his way to get the deal across the finish line.
As a huge plus, they were able to work around our chaotic schedule, and we only spent about 60 minutes total at the dealership. They had all the paperwork ready for us when we arrived, which made the whole process smooth and easy.
It is hard to beat not having to spend hours at ... Read More Google - Jun 18, 2026
Josh and Tony were absolutely amazing getting our 2026 crv. Even with the ownership transition it went very smooth. So glad we returned to Harrisonburg dealership. Thanks for being so GREAT
Service was done in about an hour which was easy and convenient for me to get back to work
Adrian was great to work with, he did a great job helping us understand the vehicle. We got a very good deal, and were very happy with our experience.
Phones - tried to call multiple times to make service appointment and can’t get advisor on the phone- very frustrating
Reyes Perez Cama was very pleasant to work with…friendly, professional and very informative. I appreciate their contacting me before doing added work on my vehicle.
I had an appointment. I was there on time. Was told service would take 45 min and I could wait on it. 2 hours later I had to go back and find out what was going on.
Waited on vehicle to find out they had to order the part. Part not in stock
All went well.Very satisfied with the whole process.This was the first time I’ve had service here. Will recommend to everyone.
Matt and Lisa both went above and beyond to help me! I cannot say enough good about all of them! Please take care of them! They are an incredible team and truly a blessing to everyone!
They usually do their best to provide good service. I take into account that they had just installed a new phone system.
This is an issue that began in February when I heard a noise coming from the engine.
I took it in and they diagnosed it as an air compressor issue. They put in my hand an invoice stating air compressor needs to be repaired or replaced. Client has full warranty coverage. They said they can fix it the next day or I could wait and bring it back later before the summer season (when AC is needed.).
Since ... Read More DealerRater - Jun 15, 2026
Our second time buying at this dealership. Worked with Tony both times and we must say he is outstanding! No pressure and he listens to you and your needs. Ask for Tony. We highly recommend him and the dealership. Everyone is so friendly. Highly recommend!
Always great. Long time customer who appreciates the service, and professionalism of your staff. Welcome to the family. Looking forward to working with you
I've never had a bad experience at Harrisonburg Honda, now Steven Honda. Lisa, in the shop, is amazing! When it was confirmed that I needed new rotors, and I was told the computer system was down and they couldn't confirm my warranty, I went to Lisa. I knew without a doubt that she would know if the repair was under warranty. I am very thankful for Lisa and the fact that she knows her job well.
I have always had a good experience with the dealership. I have free inspections for life and for the first 2 years of ownership, free oil changes.
It’s stocked coffee,restroom okay slowly flushed Agent were great fairly good price filters were a bit expensive but glad its done Last visit had no set my oil use nor adhesive sticker so I worried that the work wasn’t done. Had to go back and have computer reset for oil life. It actually was kind of Amber in color and not clear. Also they didn’t top off the window washer fluid although it was supposed to have been done last time since I checked it when I had nearly a 1/2. Gallon low. Thanks Suzanne
Could definitely see changes were made. Computer system was slow for checking in, oil change price up, and added charge for using a credit card.
I had to wait 2 hours for the co.pletion of service of oil change a d tire rotation .y appointment was at 3 and.was told it was not busy at that time when appointme.t was made. This was the longest I have waited since I bought the car in 2018.
Best Salesman- Adrian E.
I wanted to share how much I appreciated working with Adrian E. He was professional, honest, patient, and never pushy. He was upfront about costs, answered all of my questions, and explained everything clearly, which made the car-buying process much less stressful.
What stood out most was how genuine and trustworthy he was. You can tell he truly cares about his customers and enjoys what he does. Because of him, buying my car was a great experience, and I would gladly recommend him to anyone looking for a vehicle.
Thank you for having such a wonderful ... Read More Google - Jun 11, 2026
Excellent. Both men professional, attentive to my needs , suggest ways and sources to satisfy my needs with the car......windshield, running board, functional questions .
Friendly staff! Very efficient with my time while offering fair prices. Highly recommend to all my friends and family.
The communication with the service department to make a very simple appointment was difficult. I tried to call to change the day, left a voicemail the first time and didn't get a return call, talked to the receptionist the second time and didn't get a return call. Stopped by in person to check that the change had been made and was met with confusion because everything was under my husband's name and number even though I called and made the appointment. The car was done early but because I was not the one called with that notification, ... Read More DealerRater - Jun 11, 2026
Oil change and had problems same good service They always take good care of me
The person who waited on me was personable and answered all my questions. Service was prompt.
Clean and orderly facilities, efficient and cordial treatment The advisors and knowledgeable and they pay attention to detail.
Clean and orderly facilities, efficient and cordial treatment The advisors and knowledgeable and they pay attention to detail.
The service members were great as always. The price increase without being informed was uncalled for
Good customer service, friendly, helpful. Identifies any problem areas. Prompt, usually easy to schedule appointments.
I brought my 2013 Honda Accord in to determine the source of difficulty shifting into first gear while stopped and higher gears while driving (manual transmission). I was told that the clutch and flywheel would need to be replaced with an estimated cost of $3460. After getting a second opinion, my clutch only needed to be adjusted (hydraulically set position). This resolved my issue to the tune of $86 from the other shop. I am disappointed that the dealership didn’t even explore this as a potential resolution. Instead, they chose to quote me a significantly more expensive and unnecessary repair. Additionally, I ... Read More DealerRater - Jun 11, 2026
I do not like the 3% surcharge for credit card purchases. Legally, it is 3% or what you actually pay Visa. The lesser of the two. I am guessing you pay less.
Started charging a fee to use credit cards for service. Costumer service tech didn’t have appropriate people skills. His affect seemed very bizarre.
I found the cost was higher than the past for my service. I drive from Charlottesville to have my car serviced here. I bought my car here and I trust the service I get here. With the change to a new owner, I will watch my service costs very carefully.
I had an amazing experience at Steven Honda. Our sales person, Phil, was super informative and respectful. He made the whole buying process painless, and made a point to not waste our time. We also had the same name which was funny.
Locally owned and operated! Drop by and ask for Tony MC!
Just want to give a shout out to Tony! Best damn salesman I've ever worked with. I highly recommend him if you need yourself a new or certified used car. We recently bought a 2026 honda civic sport and he made the process flawless even with my crazy kids running around the dealership. No hidden warranties no surprise charges like you would get elsewhere, no high pressure to buy from him and he just goes above and beyond for his customers so if you go to harrisonburg honda ask for Tony you won't be disappointed!!
I came into down for my daughter’s graduation and an emergency situation with my vehicle. I took the vehicle to the dealership with no call ahead or reservation (shortly before they closed for the day) and Harrisonburg Honda literally came to my rescue! They quickly assessed the issues, and provided options for solutions. They had my car ready by the time I was scheduled to leave town and when I went to pay for their services, the total ended up bring significantly LESS than what they originally estimated. I highly recommend them to anyone in the area. Thank you ... Read More Google - May 17, 2026
My guy Joan is always the easiest person to talk to and can answer any questions you have! He is very helpful and knowledgeable in his industry and also a great friend and father. If you are ever in need of buying a car , or wanting to sell/trade your own vehicle, ask for Joan!
After a very disappointing purchase attempt at another Honda dealership, one which I had a 12 year relationship with, we decided to try Harrisonburg Honda. Josh Fleming provided us with a very fair price after an online request. When we met with him in person he was professional, very knowledgeable and did not attempt to use high pressure sales tactics. Once we decided on a 2026 Honda Passport Trailsport Blackout Elite, the purchase process was well organized, low pressure and very quick. If you are looking to be treated fairly with no sneaky sales tactics give Josh Fleming and his Sales Manager ... Read More Google - Apr 23, 2026
I recently had A wonderful experience during purchasing my new 2026 CRV hybrid sport L. The management and salesman have always been respectable, honest, and upfront during all of their sales since I have been dealing with them. I have bought five vehicles from them, and never have I had a problem with working with me on anything. If you ever need a good place to go, to purchase a vehicle; If You don’t go to Harrisonburg Honda, you will definitely be missing out on great deals and excellent service! Don’t just take my word for it, go and ... Read More Google - Apr 21, 2026
What started as a phone call on April 11th, 2026 ended today April 20th, 2026 with a new 2026 Honda Odyssey in the drive way. The initial call was started due to us not being able to come in person. I explained to Maria what our situation was and how we weren’t able to make it to the dealership in person. I explained that we had viewed a used 2026 Odyssey and liked the layout of the van. Our family is a total of 5 and we needed an upgrade from our SUV. Details were ironed out via text, some photos, and info exchanged. ... Read More Google - Apr 21, 2026
Great cars A
Our salesman was Joan Castro. We were very pleased with the service he provided and his knowledge of the 2026 Ridgeline.
Great deal and amazing service from Joan Castro my salesman. Could not be more pleased
I recently was driving north coming home from the south and needed help with an issue with my Honda HR-V car! I stopped in Harrisonburg Va Honda and discovered the service department was closed but the sales department was opened! I received help from a very nice and helpful salesman named Tony Morris-Cousins! He went above and beyond to help me resolve my issue and make the remainder of my 7-hour drive back home stress-free ! I highly recommend Tony! Thank you so much Tony!
I came in interested in a new HR-V. I currently was driving a 2023 Passport that I loved but I wanted to downsize a bit. Josh Fleming was a great salesman and took care of all my needs and questions. Thank you for making the process so easy.
I had a great buying experience working with Maria Becket and the other employees. Everyone was friendly, knowledgeable and nice. They gave me a great price up front and I'm very happy with my new Pilot.
I just got home with my brand new 2026 Odyssey! And let me say, I had the best experience! The people at this dealership are full of integrity. The process was efficient, and I truly feel that it was a win/win for both parties. Maria Beckett was fantastic to work with, and I highly recommend her as a knowledgeable and caring professional. I got to meet Bryan Horne (the GM) who is a wonderful human and a man of his word. Matt Bentel helped us close out and provided informative offers with a servant's heart. This was truly 100% the ... Read More Google - Mar 28, 2026
I have a subaru and was trying to get a Honda battery in. I accidentally got another Subaru battery from the mechanics but Reyes was so helpful and not only ordered me the correct battery, but offered to fill my tank as an apology! They ended up giving me both the new honda battery and my subaru one. I would absolutely recommend their customer services!
Harrisonburg Honda is always great to work with. Shout out to an awesome salesmen’s Joan Castro!! He is all about what the customer is looking for. Friendly a very honest!! Thanks for all your help we love our new civic!!!
I recently had the pleasure of purchasing a vehicle from Harrisonburg Honda, and the entire experience exceeded my expectations. From the moment I called and spoke with Joan Castro, I was greeted by a friendly and knowledgeable individual who made the process smooth and stress-free. Joan took the time to understand my needs, answered all of my questions thoroughly, and never made me feel pressured to make a decision. He was transparent about pricing, vehicle condition and history which gave me confidence throughout the purchase. I highly recommend Joan at Harrisonburg Honda to anyone looking for a professional, honest, and ... Read More Google - Mar 5, 2026
Recently did a trade in with Harrisonburg Honda! Joan Castro was amazing, making the transition happen smoothly, easy, and answering any questions, also wasn’t pushy, which I appreciated. Highly recommend, Harrisonburg Honda (& Joan Castro) !!
Highly recommed! Have several friends and family who have purchased from here. Through their recommendations, I just purchased a new vehicle from there. Tony Morris-Cousins is the best. Good attitude and made the process as "fun" as buying new car can be. Was honest and not pushy at all! Go see Tony.
Very pleased with the service we received from Nestor with the purchase of our new 2926 Honda CRV 😊
Fast, friendly and efficient. Repair took under 30 minutes and they honored my discount,
They are great! I bought my 2020 Honda fit from them in July 2025 and the sales guy (I believe his name was Adrian) was very knowledgeable and patient with my many questions. He showed me detailed maintenance records/carfax report so I knew the car was in good shape and I felt very comfortable in my decision to purchase a car from them! My car also came with a warranty and this week I had a wheel bearing go bad. I was worried I’d be having to pay for the repair on a still relatively new (to me) car but ... Read More Google - Jan 15, 2026