Our Customer Testimonials
My sales minister was awesome. He did everything reasonable to sell me a car. The only reason I went another way is because you do not offer 0% interest for 60 months otherwise I would’ve bought the Ridgeline cause I loved it, but I went with the car that I had before a new Pathfinder, but Nestor was awesome and it was not his fault. Thank you.
Shoutout to Danny, helped me out with buying my first car.
Danny was really great and helpful when I was buying my car 10/10 service
I had the pleasure of working with Danny flory on the purchase of my new vehicle. I went in with the intentions on just looking and then taking some time to make a decision but with his knowledge and helpfulness I walked out the same day with a new family vehicle and I couldn’t be more happier with Danny and his help
Amazing service, Erick was really helpful and answered all the questions we had. Overall amazing experience would purchase from here again!
The car salesman I worked with was great! Joan was patient and followed up with me thoroughly. He was great at helping me navigate the car buying process, honest, and understanding. Please do yourself a favor and buy your next vehicle with him, you wont regret it!
I just purchased my 2026 Honda crv hybrid sport from Steven Honda and I couldn’t be happier with the experience! Joan Castro made the entire process smooth, stress-free, and enjoyable!! Such a great team!! A huge thank you to Tyler Rich for getting me the best deal and financing rate possible!! I also appreciate Chuck Nichols for all of his help and checking in!! Everyone makes you feel so welcome! This is the 2nd vehicle i have purchased at Honda in Harrisonburg and i will continue. Highly Recommend! Thank you again Joan!
It was excellent everyone was nice And they made u feel welcome there and at home
I'm new to the area and this was my first visit for a tire kit recall replacement. Seemed like it took longer than expected and I had to go into the shop to find someone to get an update. My former Honda Dealership used a Chat connection for service updates, including video, images, pricing and approval request for service recommendations discovered, which is all very helpful. I'll be back for regular service calls and expect things will smooth out.
Excellent experience when I purchased a car from Josh Flemming
We purchased a vehicle at Steven Honda through Adrian who was very helpful, informative, and importantly, not pushy.
Don't try calling service, you will not get an answer. It's 2026 we have phone for a reason, pick the damn thing up!
It’s good experience there also with the Seles team ( Joan Castro ) very good person there
Adrian was a delight to work with. He was so knowledgeable about the vehicles we were considering. There was so pressure and he made the process as easy as possible. Thank you Adrian!
Danny Flory and Tyler Rich were great help! I would definitely come back and buy from Danny again!
I purchased a vehicle from Steven Honda a couple of days ago, and I couldn't be happier with the experience. Joan Castro was my sales associate, and his service was top-notch from start to finish. He is exceptionally honest, knowledgeable, and professional—qualities that made the entire buying process smooth and enjoyable. I am loving my new vehicle and highly recommend anyone looking for a car to do business with Joan and the team at Steven Honda!
Excellent great guy to work with
I absolutely loved Nestor A. Etchebarne and how he helped me purchase my first truck! Made me feel right at home and crushed numbers to make sure that it was within budget!
Phil was friendly and approachable. He was very knowledgeable about the CRV Hybrid and how it compared to the Toyota Rav 4 Hybrid. Very helpful in answering my questions.
I had a fantastic experience purchasing my 2026 Honda Civic at Steven Honda! My salesperson, Erick, was incredibly kind, friendly, and patient. Erick didn’t employ any high-pressure tactics instead, the entire process was conducted in a calm and respectful environment, making me feel truly valued and listened to. The entire transaction was stress-free and transparent, which I greatly appreciated
Adrian and the other sales managers were very helpful in our purchase of the 2027 Honda HRV. We appreciate them and would travel back there again to purchase again and will recommend to our family and friends thank you so much.
Eric and Chuck went above and beyond on the purchase of our pilot. We are a growing family and they were patient and understanding about us shopping around because it was a big purchase. I felt at ease there and never once felt pressured. If you go there, ask for Eric, he’ll work his butt off for you!!
I bought my first car with Adrian, he made the process so simple and easy! Answered all my questions and went out of his way by staying late to get me into my car!
(Translated by Google) The best, Erick (Original) Lo mejor Erick
Maria and Adrian provided the best customer service experience I have ever had! They didn't just listen to what I was looking for, they met all our needs and went above and beyond. The home delivery was amazing. Adrian took the time to teach us how to set everything up in the vehicle, and even followed up with a call to make sure we were completely taken care of. Absolute 5-star service!
Joan Castro took great care of us while purchasing our new CRV.
I’m financing a car for the first time Adrian and the Steven Honda team were amazing. 100% recommend, thank you guys for all the help!
We just bought a new 2026 Honda CR-V Hybrid AWD SP TRG. Great experience. Daniel (Dan) Cobuzio was our sales representative. He was friendly and very knowledgeable. He made buyers this vehicle extremely easy. I would recommend him to anyone who is looking for a hassle free experience. Thanks Dan
We had an amazing experience, and deal, from start to finish. Adrian Etchebarne was very thorough in explaining the car’s features. We happily drove away with a brand new Passport!
We stopped in looking for a car, was greeted by Daniel Cobuzio. Daniel was absolutely amazing, Excellent customer service and all around nice guy. Dionte, business manager in the finance department was absolutely amazing, such a nice guy. He got us through the process so quickly. If I could give 10 stars to these guys I would. We had an excellent experience. Thank yous so much guys!!
Joan Castro - thank you so much for a fantastic and seamless customer experience! I would recommend Joan for your car needs and that extra personal touch! Excellent job!
Joan Castro absolute legend highly recommend
Had the opportunity to work with Maria and Phillip to purchase my Civic. They were super helpful and stayed in communication while we figured everything out. We live about 2 hours away so all communication were through phone, email, or text so juggling time between our work day was no easy feat but they were so flexible! I am more than happy with my purchase and can’t thank them enough. Phillip followed up a few days after our purchase to see how everything was going and if anything else was needed. Thank you again!!
We recently leased a new vehicle with Steven Honda. Erick was our salesman and he made the activity seamless and painless. We enjoyed our experience and he took us through the step by step process keeping us aware of all our options. His communication and attention to detail were much appreciated by my wife and I. He got our new car ready and we drove off with satisfaction.
Nice folks, been coming here for years, but recently had some recall work done and left with a problem that took two weeks to get an appointment for and cost me $320. That sound fishy to anyone?
I recently bought my new HR-V here and Brett, Philip and Tyler made my experience great. All my questions were answered and it was a quick process! Thanks guys!
We bought a Honda CRV from Joan Castro. He was very friendly and extremely helpful. Recommend using him for your purchase!
I bought from harrisonburg honda, loved the place, bought 2 cars there, customer service outstanding. With a 2026 pilot I had to buy windshield insurance, well got hit by a rock, called Steven honda, girl answered the phone was very rude and nasty, I texted, emailed and called to no reply till 6 days later with how to contact warranty company..... warranty company said we cant help you, you have to call within 72 hours, tried to tell them the dealership never got back to me, they didnt care. Called Steven honda back they said they cant help me bc they changed hands!!! That ... Read More DealerRater - Sep 1, 2026
I appreciated the respectful, friendly, and straightforward manner and sincerity of our salesperson, Nestor, and of the team here. Very good experience overall.
We were disappointed with the customer experience during our recent purchase. The purchase took way too long with hidden fees that were not explained clearly unless asked. We should not feel grateful for the opportunity to purchase but treated more as a valued customer with a clear understanding of what we are willing to pay within our budget. A more respectful, collaborative approach would have made for a much better experience.
Joan Castro was absolutely amazing he helped me out so much. You can tell he truly cares for his customers!! He made the purchasing process super easy and very upfront,If you’re looking to buy I’d definitely ask for him!
We had a pleasant experience with Phil and the whole team. Recommend!
$1,000 for LABOR is crazy when I don’t have a luxury car.
Quick and easy transaction. Chuck and the crew were awesome and I’m very happy with the new accord! I will definitely be coming back when the wife is ready for her new whip!
The best experience I’ve had buying a car. Joan is FANTASTIC, he got to know us, what was important to us and put us in the absolutely best car for us even though it wasn’t what we had in mind. Definitely as for him when you go in.
I would recommend this dealership to anyone looking into a Honda. Even though I didn’t make the purchase, Joan Castro was a great sales person to deal with. When the time is right, I will be returning here.
If you are looking for a car Joan Castro is your guy, he is knowledgeable, extremely helpful, polite and professional. He is always willing to help.
Joan Castro was absolutely great to work with while I was looking at a 2026 Honda Ridgeline. He was extremely knowledgeable about the truck and took the time to walk me through everything, answer all of my questions, and explain the different features without ever making me feel pressured or rushed. Communication was excellent and the entire experience was easy and professional. You can tell Joan genuinely cares about his customers and takes pride in what he does. If you’re looking for a new Honda, especially a Ridgeline, I definitely recommend going to Steven Honda and asking for Joan Castro. ... Read More Google - Aug 28, 2026
I went to Steven Honda to get some information on the new line of honda accords for future reference and was politely greeted by a sales person by the name Joan Castro. He helped me with all the questions and gave me even more information than what I was looking for ( this guy knows his stuff). I will definitely be asking for him when I go to purchase my new car. Great service!
Went in to check out the new Pilot and Joan Castro was extremely helpful and excited to tell me about the suv. Thank you Joan!!!
We just purchased a 2026 Honda CRV. JOAN CASTRO was wonderful helping us to find what we wanted. He also helped us figure out all of the new widgets on this car! And even after we left the lot he has stayed in contact with us to answer any questions!! Thanks so much!!!!
Joan Castro is the absolute man! After the first 5 minutes of meeting him I knew I was going to be buying my car from him and nobody else. Also shoutout to the finance manager Diente and the other manager that helped out. Go see them for your car needs!
Great Sales Experience! So well I came from OH to VA to purchase! New Odyssey is working out well! Appreciate the help from Dan C and Matthew B.
First off if you can reach the service department. They can't help you because they got a new system. Before the new owner they were by far the best in Harrisonburg, VA. Now -0 is what you get. No customer service 🤔👎
I dislike shopping, and I have a complicated history with cars after being involved in a traumatic accident a few years ago, so the process of shopping for a car has been painful for me. I don’t know much about vehicles, and the overwhelming amount of information available online only adds to my confusion. I visited eight different dealerships, and what set Erick at Steven Honda apart was his genuine motivation to help me find the right car. He didn’t try to sell me on a particular agenda; instead, he listened to my concerns, my preferences, and what ... Read More DealerRater - Aug 7, 2026
Brian Hicks went above and beyond to get us into our 2026 Honda Pilot. We have dealt with Brian for several years and he always treats us right. If you need a new vehicle go see Brian he will get your deal.
I had a bad experience with this( dealership )service center.I made an appointment for a tire recall issue, but they didn’t seem interested in helping. After keeping my case open for about a 50 days, they told me they couldn’t resolve the recall at their dealership.the guy told me his hand was locked for this issue.I then went to Staunton Honda, and they completed the same recall repair within a week. Unfortunately, my experience here was very frustrating. Also their service center never answered the call.
I feel very bad for Honda in Harrisonburg, now "Steven" Honda. We bought our brand new CRV Hybrid there, and had good service up until now (July 2026). In the past few weeks I've tried to call the service department with no one picking up the except the switchboard operator who kept putting me through. "They must be busy," she said. This went on for several days. I went online and made an appointment on their online system, that notified me that I would receive an email confirmation. That never appeared. I finally took my CRV ... Read More Google - Jul 30, 2026
I didn’t actually buy from the Honda dealership, but I bought from an employee who works there and is connected also with Steven Kia. I called Brian that morning very stressed out told him exactly what I needed. He came in on his day off. He stayed with me through the whole process of finding and buying a car at a low percentage rate, with a warranty and a vehicle. I absolutely love at the beginning of the day. I thought this will never had it, but he made it happen with a smile the whole time with honesty ... Read More DealerRater - Jul 27, 2026
I have always given this dealership a 5 plus rating because of how great the people and service is. I have been a loyal customer of this Honda Dealership since 2018. I have a 2017 and 2021 accord that have had all the work done there. Now that Steven's bought it they want to charge a 3% fee for CC use. I think they should reconsider for loyal customers that do come there for all of the maintenance needs. I still think the people and service deserve a 5 star but with this CC charge, The Steven Owners get a 1
I bought a pre-owned vehicle at Steven Honda, the process was quick and simple. It was the fastest dealership experience ever!
I took my vehicle for service here for the first time, and I was very impressed with the service team. Thanks Steven Honda!
Maria was so wonderful to work with. She was very helpful with showing me around the vehicle I purchased, patient with any questions I asked, and attentive to the paperwork and process. Finalizing the paperwork with finance was a breeze, as usual. Everyone at the dealership greeted me with a smile and made sure I had everything I needed while in between phases of the process.
I purchased a 2025 Pilot last year. The purchase went great. However, in the last month since Steven Toyota took over you can not reach the service department. They hang up on you after being hold. If you get a person they will place you on hold then hang up. The online scheduler has been down. I took my Car to CMA in Staunton after this. I ended up getting a screw in my tire. Again couldn’t reach anyone. I walked in there on Friday was met with a new service manager told I didn’t have the warranty that ... Read More Google - Jun 28, 2026
Called this dealership service department for four days without an answer by a service scheduler. I requested Matt Hite, the service manager, return my call. He never did.
I later asked him why he never returned my call and he said "that's on me." My vehicle has a TSB requiring new fuel injectors. They are on backorder. The cost of an oil change for my vehicle recently went up to $89.95. No way I'm paying that much for an oil change. I will not patronize Steven Honda except for free State Inspections and recall work. They have ... Read More DealerRater - Jun 24, 2026
The personnel are excellent. The policies are disappointing. Under previous ownership, I was told that my Odyssey needed to be left with the dealership in order for a complete inspection to be done in order to determine where the rodent infestation was located. Under present ownership, after I brought my car in (a one-hour drive one way). When I brought my car in, I was told that the ownership does not do this type of repair. Honda made the decision to make some parts out of soy, instead of rubber. Soy attracts rodents. (Duh!) Thus, Honda created a situation causing ... Read More DealerRater - Jun 22, 2026
I tried to make an appointment on the new website, which didn’t work. I then tried to call multiple times and left a voicemail that wasn’t returned. I was able to get ahold of someone the following day after trying again. Then when I went in for service they were overwhelmed with cars. They had my car for over 2 hours for a state inspection before I got a voicemail asking what I wanted them to do. I tried to call back but couldn’t get to a person. When i called back again it didn’t even give ... Read More DealerRater - Jun 21, 2026
Great customer service, very attentive. Would absolutely recommend people deal with him Great job overall
Adequate for what I requested. Asked for tire rotation. Didn't see a charge for it. I wonder whether you did it
My salesman Tyler Rich is the best. Brett the manager also great . Great dealership recommend
Good experience. Got oil changed in a timely manner. Everyone was very nice. Had a good experience!
They had my name wrong. My name is Syed Usman Ali and they wrote down Osaam Hussain I don't know where they got that from. Hopefully they will fix that.
Waiting time to get acknowledged by service person too long. Vehicle finished and sitting outside without notification; needed to ask it Vehicle was finished.
The staff are very helpful and friendly. Service personnel.especially listen patiently to my descriptions of car trouble and asks helpful questions to identify the problem.
Le pusieron la bolsa de aire a mi carro. lo hicieron muy bien gracias exelente
Happy to get my work completed! No pen at the key drop off and very hard time getting on the schedule.
This was the 2nd car we've had to replace this year and the process was very straight forward and easy. Adrian was our guy both times and he was very knowledgeable about the cars we were selecting and made us feel at ease the entire time.
Josh and Tony were absolutely amazing getting our 2026 crv. Even with the ownership transition it went very smooth. So glad we returned to Harrisonburg dealership. Thanks for being so GREAT
Service was done in about an hour which was easy and convenient for me to get back to work
Adrian was great to work with, he did a great job helping us understand the vehicle. We got a very good deal, and were very happy with our experience.
Phones - tried to call multiple times to make service appointment and can’t get advisor on the phone- very frustrating
Reyes Perez Cama was very pleasant to work with…friendly, professional and very informative. I appreciate their contacting me before doing added work on my vehicle.
I had an appointment. I was there on time. Was told service would take 45 min and I could wait on it. 2 hours later I had to go back and find out what was going on.
Waited on vehicle to find out they had to order the part. Part not in stock
All went well.Very satisfied with the whole process.This was the first time I’ve had service here. Will recommend to everyone.
Matt and Lisa both went above and beyond to help me! I cannot say enough good about all of them! Please take care of them! They are an incredible team and truly a blessing to everyone!
Recently had my car fail state inspection over a "faulty" car seat and they said I needed to replace the whole thing. When I looked into it myself, it turned out the issue all along was the frames grease had been clogged up over the years due to the natural collection of dust and debris. I was able to fix the issue without needing to buy a new car seat and paying potentially hundreds to get the seat installed through the dealership. I tried calling them back about re-inspection and every time my calls kept going to voice ... Read More Google - Jun 15, 2026
They usually do their best to provide good service. I take into account that they had just installed a new phone system.
This is an issue that began in February when I heard a noise coming from the engine.
I took it in and they diagnosed it as an air compressor issue. They put in my hand an invoice stating air compressor needs to be repaired or replaced. Client has full warranty coverage. They said they can fix it the next day or I could wait and bring it back later before the summer season (when AC is needed.).
Since ... Read More DealerRater - Jun 15, 2026
Always great. Long time customer who appreciates the service, and professionalism of your staff. Welcome to the family. Looking forward to working with you
I've never had a bad experience at Harrisonburg Honda, now Steven Honda. Lisa, in the shop, is amazing! When it was confirmed that I needed new rotors, and I was told the computer system was down and they couldn't confirm my warranty, I went to Lisa. I knew without a doubt that she would know if the repair was under warranty. I am very thankful for Lisa and the fact that she knows her job well.
I have always had a good experience with the dealership. I have free inspections for life and for the first 2 years of ownership, free oil changes.
It’s stocked coffee,restroom okay slowly flushed Agent were great fairly good price filters were a bit expensive but glad its done Last visit had no set my oil use nor adhesive sticker so I worried that the work wasn’t done. Had to go back and have computer reset for oil life. It actually was kind of Amber in color and not clear. Also they didn’t top off the window washer fluid although it was supposed to have been done last time since I checked it when I had nearly a 1/2. Gallon low. Thanks Suzanne
Could definitely see changes were made. Computer system was slow for checking in, oil change price up, and added charge for using a credit card.
I had to wait 2 hours for the co.pletion of service of oil change a d tire rotation .y appointment was at 3 and.was told it was not busy at that time when appointme.t was made. This was the longest I have waited since I bought the car in 2018.
Excellent. Both men professional, attentive to my needs , suggest ways and sources to satisfy my needs with the car......windshield, running board, functional questions .
Friendly staff! Very efficient with my time while offering fair prices. Highly recommend to all my friends and family.