Customer Testimonials
Joan Castro took great care of us while purchasing our new CRV.
I’m financing a car for the first time Adrian and the Steven Honda team were amazing. 100% recommend, thank you guys for all the help!
We just bought a new 2026 Honda CR-V Hybrid AWD SP TRG. Great experience. Daniel (Dan) Cobuzio was our sales representative. He was friendly and very knowledgeable. He made buyers this vehicle extremely easy. I would recommend him to anyone who is looking for a hassle free experience. Thanks Dan
We had an amazing experience, and deal, from start to finish. Adrian Etchebarne was very thorough in explaining the car’s features. We happily drove away with a brand new Passport!
We stopped in looking for a car, was greeted by Daniel Cobuzio. Daniel was absolutely amazing, Excellent customer service and all around nice guy. Dionte, business manager in the finance department was absolutely amazing, such a nice guy. He got us through the process so quickly. If I could give 10 stars to these guys I would. We had an excellent experience. Thank yous so much guys!!
Joan Castro - thank you so much for a fantastic and seamless customer experience! I would recommend Joan for your car needs and that extra personal touch! Excellent job!
Joan Castro absolute legend highly recommend
Had the opportunity to work with Maria and Phillip to purchase my Civic. They were super helpful and stayed in communication while we figured everything out. We live about 2 hours away so all communication were through phone, email, or text so juggling time between our work day was no easy feat but they were so flexible! I am more than happy with my purchase and can’t thank them enough. Phillip followed up a few days after our purchase to see how everything was going and if anything else was needed. Thank you again!!
We recently leased a new vehicle with Steven Honda. Erick was our salesman and he made the activity seamless and painless. We enjoyed our experience and he took us through the step by step process keeping us aware of all our options. His communication and attention to detail were much appreciated by my wife and I. He got our new car ready and we drove off with satisfaction.
Nice folks, been coming here for years, but recently had some recall work done and left with a problem that took two weeks to get an appointment for and cost me $320. That sound fishy to anyone?
I recently bought my new HR-V here and Brett, Philip and Tyler made my experience great. All my questions were answered and it was a quick process! Thanks guys!
We bought a Honda CRV from Joan Castro. He was very friendly and extremely helpful. Recommend using him for your purchase!
I bought from harrisonburg honda, loved the place, bought 2 cars there, customer service outstanding. With a 2026 pilot I had to buy windshield insurance, well got hit by a rock, called Steven honda, girl answered the phone was very rude and nasty, I texted, emailed and called to no reply till 6 days later with how to contact warranty company..... warranty company said we cant help you, you have to call within 72 hours, tried to tell them the dealership never got back to me, they didnt care. Called Steven honda back they said they cant help me bc they changed hands!!! That ... Read More DealerRater - Sep 1, 2026
I appreciated the respectful, friendly, and straightforward manner and sincerity of our salesperson, Nestor, and of the team here. Very good experience overall.
We were disappointed with the customer experience during our recent purchase. The purchase took way too long with hidden fees that were not explained clearly unless asked. We should not feel grateful for the opportunity to purchase but treated more as a valued customer with a clear understanding of what we are willing to pay within our budget. A more respectful, collaborative approach would have made for a much better experience.
Joan Castro was absolutely amazing he helped me out so much. You can tell he truly cares for his customers!! He made the purchasing process super easy and very upfront,If you’re looking to buy I’d definitely ask for him!
We had a pleasant experience with Phil and the whole team. Recommend!
Quick and easy transaction. Chuck and the crew were awesome and I’m very happy with the new accord! I will definitely be coming back when the wife is ready for her new whip!
The best experience I’ve had buying a car. Joan is FANTASTIC, he got to know us, what was important to us and put us in the absolutely best car for us even though it wasn’t what we had in mind. Definitely as for him when you go in.
I would recommend this dealership to anyone looking into a Honda. Even though I didn’t make the purchase, Joan Castro was a great sales person to deal with. When the time is right, I will be returning here.
If you are looking for a car Joan Castro is your guy, he is knowledgeable, extremely helpful, polite and professional. He is always willing to help.
Joan Castro was absolutely great to work with while I was looking at a 2026 Honda Ridgeline. He was extremely knowledgeable about the truck and took the time to walk me through everything, answer all of my questions, and explain the different features without ever making me feel pressured or rushed. Communication was excellent and the entire experience was easy and professional. You can tell Joan genuinely cares about his customers and takes pride in what he does. If you’re looking for a new Honda, especially a Ridgeline, I definitely recommend going to Steven Honda and asking for Joan Castro. ... Read More Google - Aug 28, 2026
I went to Steven Honda to get some information on the new line of honda accords for future reference and was politely greeted by a sales person by the name Joan Castro. He helped me with all the questions and gave me even more information than what I was looking for ( this guy knows his stuff). I will definitely be asking for him when I go to purchase my new car. Great service!
Went in to check out the new Pilot and Joan Castro was extremely helpful and excited to tell me about the suv. Thank you Joan!!!
We just purchased a 2026 Honda CRV. JOAN CASTRO was wonderful helping us to find what we wanted. He also helped us figure out all of the new widgets on this car! And even after we left the lot he has stayed in contact with us to answer any questions!! Thanks so much!!!!
Joan Castro is the absolute man! After the first 5 minutes of meeting him I knew I was going to be buying my car from him and nobody else. Also shoutout to the finance manager Diente and the other manager that helped out. Go see them for your car needs!
Great Sales Experience! So well I came from OH to VA to purchase! New Odyssey is working out well! Appreciate the help from Dan C and Matthew B.
⭐⭐⭐⭐⭐ Had a great experience working with Joan Castro! He helped my family get into a great, reliable vehicle and made the entire process easy and stress-free. Joan was honest, professional, and really took the time to make sure we found something that worked well for us. He was super easy to work with and made us feel comfortable throughout the whole process. If you’re looking for a vehicle and want to deal with someone who genuinely cares about his customers, I definitely recommend Juan. We couldn’t be happier with our experience!
Joan has hands down some of the best customer service I’ve ever experienced. They have a great selection of vehicle's and very friendly staff.
Big shout out to Reyes for his customer service and professional demeanor. He should get a raise and a promotion.
My husband and I just purchased a new car, Dan and Diante were incredibly AMAZING. They ensured that we received the best possible deal and we are completely satisfied with the outcome. Thank you guys! Huge thank you to Steven Honda team!
Dan was wonderful! Helped me get just what I wanted at the price I needed. Will definitely come back. Matt and Diente in Financing were also great to deal with. Very professional dealership and they take care of their customers!
Steven Honda was the absolutely the best car experience I have ever had!! very accurate polite and if you want to buy a car i definitely recommend Erick Granados!! he was Awsome he talked with me through everything and made me feel very comfortable .Thank you Stevens Honda for a great buying experience!!
We bought a brand new 2026 honda Crv from salesman Nali and we couldnt of had a better experience anywhere else! He was very informative and polite. Made sure we was well taken care of! If your looking to purchase here i would definitely recommend asking for Nali!
I have been down to Steven Honda since early. I traded my vehicle and the service was excellent! They brought me a cup of coffee and cheese and crackers! I have always had my car serviced at the Honda dealership and will continue to do so! They definitely give service after the sale. My salesman Erick spent all day with me and was still smiling when I left. I got a nice trade on my vehicle!
Eric was great to deal with! Got us in a new Civic.
Joan and Nester were fantastic. Super helpful, informative, and kind. It was a smooth process and we highly recommend Honda to anyone looking to purchase a car. Thank you Steven Honda for your hospitality!
I dislike shopping, and I have a complicated history with cars after being involved in a traumatic accident a few years ago, so the process of shopping for a car has been painful for me. I don’t know much about vehicles, and the overwhelming amount of information available online only adds to my confusion. I visited eight different dealerships, and what set Erick at Steven Honda apart was his genuine motivation to help me find the right car. He didn’t try to sell me on a particular agenda; instead, he listened to my concerns, my preferences, and what ... Read More Google - Aug 7, 2026
I dislike shopping, and I have a complicated history with cars after being involved in a traumatic accident a few years ago, so the process of shopping for a car has been painful for me. I don’t know much about vehicles, and the overwhelming amount of information available online only adds to my confusion. I visited eight different dealerships, and what set Erick at Steven Honda apart was his genuine motivation to help me find the right car. He didn’t try to sell me on a particular agenda; instead, he listened to my concerns, my preferences, and what ... Read More DealerRater - Aug 7, 2026
Brian Hicks went above and beyond to get us into our 2026 Honda Pilot. We have dealt with Brian for several years and he always treats us right. If you need a new vehicle go see Brian he will get your deal.
Daniel Cobuzio was amazing!!!!!
My experience with Steven Honda was great! I purchased a 2026 CR-V from them, and Dan and Tony made my first time buying a new car a super easy and comfortable experience. I can’t recommend this team enough!
Exceptional car buying experience!I had a fantastic experience purchasing my vehicle here. The entire team was professional, welcoming, and transparent from start to finish. Nestor was incredibly helpful, patient, and answered all of my questions without making me feel rushed or pressured. The pricing was fair, and the financing process was smooth and efficient. I highly recommend this dealership and Nestor to anyone looking for an stress-free car buying experience!
I just want to say Nestor is the best and the team altogether is amazing they made sure we left with a car today and that we got the best price they even made sure we had lunch because we were there for a extended period of time but in the time we were there we felt so welcomed. I 10000000 recommend to buy from them 🤗🤗
Very happy with my experience with Steven Honda. Ask for Erick. Great salesman. Not pushy at all. Made me feel comfortable test driving. And was extremely knowledgeable and helpful answering my questions. They also have a body shop across the street and they did an amazing Job applying a ceramic coating. Thanks to Tyler as well for handling all the paperwork. Made the process seamless.
Had a great experience here. I worked with Dan and he was very helpful. So excited to for my new car!
Came to look at a car and worked with Adrian. Adrian was friendly and worked with me every step of the way, and got me through the process quickly and with ease. I would highly recommend both Adrian as well as the dealership. Everyone was extremely helpful and informative.
We have been loyal customers of Harrisonburg Honda and have purchased multiple vehicles here. We were thrilled to find that the Steven Honda dealership functions just like the Harrisonburg Honda did. The same friendly staff, the same great service and most important the same genuine commitment to customer service we have been used to for the past 12+ years. Tyler Rich and Adrian Etchebarne is the best! The service department deserves a call out too. Again, customer service done right.
I didn’t actually buy from the Honda dealership, but I bought from an employee who works there and is connected also with Steven Kia. I called Brian that morning very stressed out told him exactly what I needed. He came in on his day off. He stayed with me through the whole process of finding and buying a car at a low percentage rate, with a warranty and a vehicle. I absolutely love at the beginning of the day. I thought this will never had it, but he made it happen with a smile the whole time with honesty ... Read More DealerRater - Jul 27, 2026
Love the vehicle I got! They helped get it into my name only, got to drive it off the lot on a sunday!! Helped get the payment I could afford and CUSTOMER SERVICE WAS AMAZING!!!! THANK YOU DAN!!!!!
We bought a Honda hatchback from Joan Castro. He was very very helpful and knowledgeable. He took his time. We were in a hurry and he made the whole process so easy. Best experience i have ever had buying a car. Joan was very personable. Highly recommend going to Steven Honda and working with Joan Castro
We had an excellent experience working with Joan, and the rest of the staff at Steven Honda, during the purchase of our Honda Pilot. They made the process of purchasing an out of state vehicle as easy as possible.
Daniel was an excellent sales rep answered all our questions went over everything in detail, very patient. We walked out with a new car after going over everything!! We highly recommend Steven Honda!!!!
Recently purchased from Steven Honda with Phillip as our salesman. Phillip was excellent!! Answered all of our questions and was very patient with all of our test drives and questions as we made decisions. His knowledgeable and no pressure approach was greatly appreciated!
The Service Department worked us in to their lineup for an inspection. They were quick, professional and friendly.
Phill and Tony were fantastic! Very patient and understanding. Willing to go above and beyond for us as buyers.
(Translated by Google) Nestor A Etchebarne, very excellent service (Original) Néstor A Etchebarne muy excelente servicio
(Translated by Google) Néstor A Etchebarne, excellent service. Highly recommended. (Original) Néstor A Etchebarne muy excelente Servicio Muy Recomendable
i bought a 2026 Honda HR-V sport and i love it, philip helped me with everything and was super knowledgeable and kind! it made the process a lot less scary since it was my first time!
They did my new key housing for only $11 after quoting me $200 on the phone. The second key housing 3 months later they charged me $60. Inconsistent!
Phil, To y, & Matt were great!! 10 out 10
I bought a pre-owned vehicle at Steven Honda, the process was quick and simple. It was the fastest dealership experience ever!
I took my vehicle for service here for the first time, and I was very impressed with the service team. Thanks Steven Honda!
My husband and I recently purchased a new Honda Passport ❤️ from Steven Honda. Our salesperson, Maria Beckett, was the best! After we sent her a features list for our perfect car, Marie searched until she found exactly what we wanted! We went to pick up the Passport and she rode with me and explained in depth many of the car's great features and assisted with personalizing the car just for me. Just taking her time to do that really meant a lot! They offered competitive in-house financing, and Matt made the loan process seem effortless! The fact that they ... Read More Google - Jul 16, 2026
Phil was amazing
Great place
Maria was so wonderful to work with. She was very helpful with showing me around the vehicle I purchased, patient with any questions I asked, and attentive to the paperwork and process. Finalizing the paperwork with finance was a breeze, as usual. Everyone at the dealership greeted me with a smile and made sure I had everything I needed while in between phases of the process.
Maria and Adrian are wonderful people to work with. We got a good price OTD for a '26 Honda CRV Sport Touring immediately and were offered a good price sight unseen for the trade-in which happened to match our CarMax appraisal. I had received a better offer elsewhere due to a bad experience with the sales guy but these guys were so great throughout the whole process I told them I'd gladly pay a little more here for such a good experience and still a great deal (I was looking around a 6 hour radius). I'm currently on another coast, ... Read More Google - Jul 1, 2026
Just bought a 2026 Pilot and the experience was fantastic. The sales guy didn't just close the deal and move on... it's 8:13pm and Tony stuck around to make sure my wife knew everything she needed for the trip home. Above and beyond service. Thanks for everything.
Tyler Rich was very professional.. Listened to what I was interested in buying and help me find the correct car on the lot. Did a great job explaining all the features of my new vehicle as well as finding the correct color and wheels that I wanted. Ask for Tyler Rich he will take care of your needs.
I had an excellent experience purchasing my car, thanks to Tyler! He made the entire process easy and answered all of my questions. If you’re looking for someone who will make your car buying process seamless, I highly recommend asking for him. You won’t be disappointed!
Bought a new ford f150 from Tyler Rich. He had it delivered from Va Beach. I was very impressed with his professionalism and attention he gave to me by getting me the exact vehicle I wanted.
Called this dealership service department for four days without an answer by a service scheduler. I requested Matt Hite, the service manager, return my call. He never did.
I later asked him why he never returned my call and he said "that's on me." My vehicle has a TSB requiring new fuel injectors. They are on backorder. The cost of an oil change for my vehicle recently went up to $89.95. No way I'm paying that much for an oil change. I will not patronize Steven Honda except for free State Inspections and recall work. They have ... Read More DealerRater - Jun 24, 2026
The personnel are excellent. The policies are disappointing. Under previous ownership, I was told that my Odyssey needed to be left with the dealership in order for a complete inspection to be done in order to determine where the rodent infestation was located. Under present ownership, after I brought my car in (a one-hour drive one way). When I brought my car in, I was told that the ownership does not do this type of repair. Honda made the decision to make some parts out of soy, instead of rubber. Soy attracts rodents. (Duh!) Thus, Honda created a situation causing ... Read More DealerRater - Jun 22, 2026
I tried to make an appointment on the new website, which didn’t work. I then tried to call multiple times and left a voicemail that wasn’t returned. I was able to get ahold of someone the following day after trying again. Then when I went in for service they were overwhelmed with cars. They had my car for over 2 hours for a state inspection before I got a voicemail asking what I wanted them to do. I tried to call back but couldn’t get to a person. When i called back again it didn’t even give ... Read More DealerRater - Jun 21, 2026
Great customer service, very attentive. Would absolutely recommend people deal with him Great job overall
Adequate for what I requested. Asked for tire rotation. Didn't see a charge for it. I wonder whether you did it
My salesman Tyler Rich is the best. Brett the manager also great . Great dealership recommend
Good experience. Got oil changed in a timely manner. Everyone was very nice. Had a good experience!
They had my name wrong. My name is Syed Usman Ali and they wrote down Osaam Hussain I don't know where they got that from. Hopefully they will fix that.
Waiting time to get acknowledged by service person too long. Vehicle finished and sitting outside without notification; needed to ask it Vehicle was finished.
The staff are very helpful and friendly. Service personnel.especially listen patiently to my descriptions of car trouble and asks helpful questions to identify the problem.
Le pusieron la bolsa de aire a mi carro. lo hicieron muy bien gracias exelente
Happy to get my work completed! No pen at the key drop off and very hard time getting on the schedule.
This was the 2nd car we've had to replace this year and the process was very straight forward and easy. Adrian was our guy both times and he was very knowledgeable about the cars we were selecting and made us feel at ease the entire time.
Tony is a pleasure to work with and makes the process of trading in and purchasing a new vehicle seamless. He is approachable, knowledgeable and goes the extra distance for his customers. Thank you Tony!
I had a top-notch experience buying my 2026 Odyssey. This was the third vehicle I have bought from Tony, and he was great to work with as always. He gave me a great price and went out of his way to get the deal across the finish line.
As a huge plus, they were able to work around our chaotic schedule, and we only spent about 60 minutes total at the dealership. They had all the paperwork ready for us when we arrived, which made the whole process smooth and easy.
It is hard to beat not having to spend hours at ... Read More Google - Jun 18, 2026
Josh and Tony were absolutely amazing getting our 2026 crv. Even with the ownership transition it went very smooth. So glad we returned to Harrisonburg dealership. Thanks for being so GREAT
Service was done in about an hour which was easy and convenient for me to get back to work
Adrian was great to work with, he did a great job helping us understand the vehicle. We got a very good deal, and were very happy with our experience.
Phones - tried to call multiple times to make service appointment and can’t get advisor on the phone- very frustrating
Reyes Perez Cama was very pleasant to work with…friendly, professional and very informative. I appreciate their contacting me before doing added work on my vehicle.
I had an appointment. I was there on time. Was told service would take 45 min and I could wait on it. 2 hours later I had to go back and find out what was going on.
Waited on vehicle to find out they had to order the part. Part not in stock